Returns & Exchanges
At Gini London, we want you to love your purchase, but if you are not completely satisfied, you can return your items within 14 days of receipt for a full refund or exchange. Please ensure all garments are unworn, unwashed, and still have their original tags attached.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring the return form is included inside the parcel.
Ship the Item
Affix the generated shipping label to your package and drop it off at your nearest authorized courier point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing