Frequently Asked Questions
Everything you need to know about shopping with Gini London.
What is the standard shipping timeframe for UK orders?
We typically process and dispatch orders within 1-2 business days. Standard delivery usually arrives within 3-5 working days, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 14-day return policy. Items must be unworn, with all original tags attached. You can initiate a return through our online portal to receive a shipping label.
Do you offer international shipping?
Yes, Gini London ships worldwide. International delivery times and costs vary by destination and will be calculated during the checkout process.
How can I ensure I select the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as our contemporary fits may vary slightly by style.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your garments ethically produced?
At Gini London, we are committed to responsible sourcing. we work closely with our manufacturing partners to ensure fair labor practices and high-quality production standards.